News

8th October 2021 - Cat vaccine issue

Unfortunately we have had to make the decision to suspend CAT vaccinations until further notice. We have been informed by our vaccination supplier that there is now a UK and European shortage of cat vaccines. It is thought that due to the significant increase in new pets over the last 18 months, along with some vaccine manufactures' factories being hit by COVID and unable to produce vaccines, that this national shortage has occurred.

We have tried to source vaccines from other suppliers but they too are being hit by additional demand and therefore we are reliant on what stock we have remaining. The companies are working hard to restore supplies and we are hopeful that the situation will be resolved early in the New Year. Please note:

This does NOT apply to dog or rabbit vaccinations, only cats.

Any cat vaccinations that have an appointment already booked at either our Shipley or Bingley surgery will be honoured, however any future vaccination requests will be allocated on a priority / urgency basis only and whilst stocks last.

We are still in challenging times with regards to the pandemic and this has hit many drug, vaccination and food supply chains to both the human and veterinary industry but we strive to continue to provide a service to our clients where we can. We hope you are understanding with this new challenge which we will strive to rectify as soon as possible. Thank you in advance. Team AVG x

1st October 2021 - COVID update

We are gradually making changes to our way of working now that the risks to staff and clients are lowered due to vaccination. Whereas before we would only permit entry into the waiting room, we have made changes so we can now per permit ONE person to enter the consultation room with your pet as long as a face covering can be worn. This is not essential and if clients still prefer to remain either outside or in the waiting room , a nurse will happily accompany your pet. Unfortunately, if a face covering cannot be worn, then entry into the consult room will not be permitted. This is purely due to minimal social distancing that can occur in the small space. 

14th July 2021 - Covid Update

We are hoping to all stay safe and stay open and we need your help! 

Not all our staff are fully vaccinated and even if this was the case, the risk of contracting COVID does not dissapear. With the pandemic still raging on and levels quickly on the rise again, we have made the decision to continue with our existing consulting system. This means that although clients will still be permitted into the waiting room as before, they will NOT be permitted into our consultation rooms with their pet and will continue to be accompanied by our nursing team. 

With the addition of 3 million new pets acquired throughout England over the past 12 months, the veterinary profession has been stretched to its limits. Our staff must be protected to ensure that the practice can remain open and continue to provide a service. Our staff will continue to wear face coverings as this is what makes us feel comfortable and we will encourage clients to do the same. We understand the frustration this may cause but we would be really appreciative to our clients in respecting our decision to continue as we are. Our COVID protocols will be reviewed again during the next scheduled government change on the 16th August which removes the need for staff to self-isolate should they be in contact with someone with COVID. Please RESPECT our decision and BE KIND.

16th November 2020 Update

Due to a huge demand for appointments, we have increased our appointment availability both at our Saltaire and Bingley sites and now permit 20 min consultation slots. At our Saltaire surgery, consultations have been changed to run between 9am and 5.30pm to accommodate the sheer volume of pets needing our help and ALL surgical procedures now take place at Saltaire. Whilst we continue to be COVID safe, clients are permitted to enter the waiting area (by invitation) with their pets, but still are not permitted into the consultation room. Your pet will be accompanied by one of our lovely nurses. Face coverings must be worn at all time whilst on the premises, unfortunately if you are exempt, you will need to remain outside. 

We continue to try to improve on our way of working and hope our clients can appreciate how difficult this has been for our team to ensure we continue to provide the level of service you and your pet deserves. This is an ongoing process and hope you can bear with us. 

22nd June 2020 Update

The Veterinary profession is constantly evolving around the COVID-19 pandemic and week by week we are gradually returning to our 'new normal' Clients are now able to enter the waiting area by invitation with their pets and we have kitted out our reception desk with anti-cough/sneeze screens to protect both our staff and clients.  Whilst we still cannot permit clients into the consultation room with their pet to ensure we can maintain the 2 metre social distancing requirements, the waiting room seating area, door handles and credit card machine is disinfected between each client and hand sanitiser provided in key areas. 

Vaccinations are now taking place, priority being given to those who could not attend during the lockdown. Clients are requested to apply for a vaccination appointment to our main email address avenuevets@yahoo.co.uk

We still predominantly use a telephone consultation triage system to preserve our appointments for those who need it the most as appointments are taking 3 times longer to complete to allow for disinfection etc. Our appointments are running on a 30 min basis compared to our previous 10 mins. This is for the safety of both clients and staff to enable us to continue to provide a service.  

26th May 2020 Update

We're happy to announce that we're now starting to book appointments again for some booster vaccinations.

Your dog or cat can safely go over their booster due date by up to 3 months without compromising their protection, therefore, we are currently prioritising boosters that were due in March and April that we were unable to give during the lockdown period. Unfortunately, we are not currently completing Rabies booster vaccinations unless repatriation or exportation is occurring. However, if you require the Rabies vaccination for a holiday abroad this year, please telephone the surgery to discuss requirements.

Our Bingley site continues to open mornings only Monday to Friday for appointments however our Saltaire surgery can provide later appointments and a Saturday morning option.
Please note, our appointments are NOT being run as normal and a new system of working to comply with social distancing is in operation. Only one client will be permitted into the waiting room at any one time and you will be asked to remain in the waiting area whilst your pet is being examined.

To help keep our telephone lines free for urgent cases, we kindly ask that you contact us by email to request your booster appointment. Email us as avenuevets@yahoo.co.uk and provide us with the following information:
Surname
1st line of address
Pet name(s)
Preferred branch (Saltaire or Bingley)
Preferred date and either am or pm slot.

We will then reply with a provisional appointment time along with a questionnaire about your pet's health that we ask you to complete and bring with you to the appointment thereby reducing face to face contact on the day.
You can also request prescriptions via this method, including flea,tick and worm treatments.

The last few months have been a challenging time for all of us and we appreciate your patience whilst we transition slowly back to a slightly more normal way of working!
#staysafe #independentvets #notbusinessasusual