14th July 2021 - Covid Update
We are hoping to all stay safe and stay open and we need your help!
Not all our staff are fully vaccinated and even if this was the case, the risk of contracting COVID does not dissapear. With the pandemic still raging on and levels quickly on the rise again, we have made the decision to continue with our existing consulting system. This means that although clients will still be permitted into the waiting room as before, they will NOT be permitted into our consultation rooms with their pet and will continue to be accompanied by our nursing team.
With the addition of 3 million new pets acquired throughout England over the past 12 months, the veterinary profession has been stretched to its limits. Our staff must be protected to ensure that the practice can remain open and continue to provide a service. Our staff will continue to wear face coverings as this is what makes us feel comfortable and we will encourage clients to do the same. We understand the frustration this may cause but we would be really appreciative to our clients in respecting our decision to continue as we are. Our COVID protocols will be reviewed again during the next scheduled government change on the 16th August which removes the need for staff to self-isolate should they be in contact with someone with COVID. Please RESPECT our decision and BE KIND.
16th November 2020 Update
Due to a huge demand for appointments, we have increased our appointment availability both at our Saltaire and Bingley sites and now permit 20 min consultation slots. At our Saltaire surgery, consultations have been changed to run between 9am and 5.30pm to accommodate the sheer volume of pets needing our help and ALL surgical procedures now take place at Saltaire. Whilst we continue to be COVID safe, clients are permitted to enter the waiting area (by invitation) with their pets, but still are not permitted into the consultation room. Your pet will be accompanied by one of our lovely nurses. Face coverings must be worn at all time whilst on the premises, unfortunately if you are exempt, you will need to remain outside.
We continue to try to improve on our way of working and hope our clients can appreciate how difficult this has been for our team to ensure we continue to provide the level of service you and your pet deserves. This is an ongoing process and hope you can bear with us.
22nd June 2020 Update
The Veterinary profession is constantly evolving around the COVID-19 pandemic and week by week we are gradually returning to our 'new normal' Clients are now able to enter the waiting area by invitation with their pets and we have kitted out our reception desk with anti-cough/sneeze screens to protect both our staff and clients. Whilst we still cannot permit clients into the consultation room with their pet to ensure we can maintain the 2 metre social distancing requirements, the waiting room seating area, door handles and credit card machine is disinfected between each client and hand sanitiser provided in key areas.
Vaccinations are now taking place, priority being given to those who could not attend during the lockdown. Clients are requested to apply for a vaccination appointment to our main email address email@example.com.
We still predominantly use a telephone consultation triage system to preserve our appointments for those who need it the most as appointments are taking 3 times longer to complete to allow for disinfection etc. Our appointments are running on a 30 min basis compared to our previous 10 mins. This is for the safety of both clients and staff to enable us to continue to provide a service.
26th May 2020 Update
We're happy to announce that we're now starting to book appointments again for some booster vaccinations.
Your dog or cat can safely go over their booster due date by up to 3 months without compromising their protection, therefore, we are currently prioritising boosters that were due in March and April that we were unable to give during the lockdown period. Unfortunately, we are not currently completing Rabies booster vaccinations unless repatriation or exportation is occurring. However, if you require the Rabies vaccination for a holiday abroad this year, please telephone the surgery to discuss requirements.
Our Bingley site continues to open mornings only Monday to Friday for appointments however our Saltaire surgery can provide later appointments and a Saturday morning option.
Please note, our appointments are NOT being run as normal and a new system of working to comply with social distancing is in operation. Only one client will be permitted into the waiting room at any one time and you will be asked to remain in the waiting area whilst your pet is being examined.
To help keep our telephone lines free for urgent cases, we kindly ask that you contact us by email to request your booster appointment. Email us as firstname.lastname@example.org and provide us with the following information:
1st line of address
Preferred branch (Saltaire or Bingley)
Preferred date and either am or pm slot.
We will then reply with a provisional appointment time along with a questionnaire about your pet's health that we ask you to complete and bring with you to the appointment thereby reducing face to face contact on the day.
You can also request prescriptions via this method, including flea,tick and worm treatments.
The last few months have been a challenging time for all of us and we appreciate your patience whilst we transition slowly back to a slightly more normal way of working!
#staysafe #independentvets #notbusinessasusual
15th April 2020 Coronavirus update
Over the past 3 weeks since the COVID-19 lockdown our practice has worked very hard to provide an ongoing service for the treatment of urgent cases and emergencies. We are sorry we have had to temporarily close our Bingley surgery during this time and hope to reopen as soon as is practical. We thank you once again for your kind words and understanding during this period. We really do have some lovely clients.
Given that the lockdown is likely to be extended further over coming weeks, it is appropriate that veterinary work beyond urgent and emergency care starts to be undertaken to prevent welfare implications for pets. For example, unvaccinated puppies need to be protected and households with maturing animals of different genders may require a bit of family planning!
However, we are still required to follow government guidance of ‘stay at home’ and to practice ‘social distancing’ if we do have to leave the house. Clearly it would not be right under these circumstances to return to ‘business as usual’.
The Royal College of Veterinary Surgeons and the British Veterinary Association have provided guidance as to what services veterinary practices can offer clients over the next two months. Based on this advice, we plan to provide the following services:
- Urgent and emergency cases will be seen as a priority (as before).
- Less urgent cases MAY now also be seen but only following telephone consultation with a vet to assess the necessity to visit the practice.
- Puppy & kitten vaccination courses
- Some dog and cat booster vaccinations (depending upon urgency & level of risk)
- Rabbit vaccinations
- Some neutering procedures (depending upon home circumstances)
- Repeat prescriptions including flea and worm treatments will continue to be provided.
Unfortunately, we cannot offer the following routine checks and procedures at present:
- Nail clips
- Nurse clinics (including weight checks)
- VIP health checks (flea & worm products will continue to be dispensed)
- Routine anal gland emptying (unless causing distress)
Please bear with us whilst we gradually phase in these services given we are still functioning with a reduced staff team and remember, for the health of the country, if the treatment can be safely postponed for two months…….stay at home, protect the NHS, save lives.