Why we collect your personal data and what we do with it
When you register your pet or pets with Avenue Vets Shipley or Bingley, they are stored and processed for the following reasons;
We need to collect your personal information in order to provide you with the veterinary services you have requested we undertake on your behalf to keep your pets happy and healthy. This request and our agreement to provide veterinary services constitutes a contract and we will therefore require the ability to process your data in order to fulfil this contract and provide the services to the standards expected by The Royal College of Veterinary Surgeons. Please note that GDPR legislation ONLY pertains to data on people and not animals.
We collect, store and process this information based upon a 'Legitimate & Medical Interest' because without it we would be unable to provide you with the veterinary services, such as
Annual Vaccinations/Health Checks/Blood tests etc, reminders, although the responsibility to keep them up to date remains with you
Progress reports on your pets' recovery
Personal data may be provided to Avenue Vets in several ways including directly from you (email, post, in person), recommendations or forwarding of relevant information from associated parties (such as other veterinary agencies).
The record keeping requirements for Veterinary Medicinal Products (VMPs) are set out in the Veterinary Medicines Regulations (VMRs). Records of the retail supply (which includes administration) of POM-V and POM-VPS medicines must be kept for 5 years.
It is Avenue's policy to retain your records, including vaccination records for 6 years post completion of the last veterinary procedure. After which time you can ask that we delete your records if you so wish. You may do this by contacting any member of our team by phone, email email@example.com. Should we not be requested to delete your records, these will be retained indefinitely for us to provide a better service at a later date without having to collect personal data again.
Your records are stored electronically on our office computers and hardcopies are stored in a locked facility. Electronic records are backed up daily and stored securely.
Third-Parties / Outsourced Providers:
We will never share your data with any third party without your prior written or verbal consent. Only the following people/agencies will/could have access to your data;
• Members of the Avenue Vets team, to provide you with services
• IT service company who manage our IT and servers
• Government agencies should this be required for fulfilment of contract
Data Access Requests:
Under professional guidelines set by the RCVS, clinical and client records including diagnostic images and similar records, are the property of, and are retained by Avenue Vets in the interests of animal welfare and for our own protection. Although you do not own your pets' clinical records, you have the right to access information and you can do this by contacting any member of the team or emailing firstname.lastname@example.org and submitting a “Subject Access Request”. We will respond to this request within one calendar month.
Access if you change vet to or from Avenue Vets
Under RCVS guidelines, with your permission, we must provide copies of any relevant clinical and client records to your new Vet. Relevant records which have come from other practices to assist with provision of services if they relate to the same animal and the same client but does not include records which relate to the same animal but a different client.
In addition to this, you also have the right to request that we update any information that you believe to be incorrect. It is likely that this request will be dealt with immediately, however we will respond to this request within one calendar month.
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media. Any photos of clients or their pets will have permission sought prior to use unless there are no identifying features present. There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.